One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer “touch-points” must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. By tracking the interplay between these, you can more easily identify meaningful key performance indicators. Request Free!
Read the rest »
The publication is qualified to independent tire dealers only, and is also written for others involved in the manufacturer, sale and distribution of tires and related products, services and equipment. The focus is on automotive service, including new products and equipment, trends and specific opportunities that exist for independent tire dealers as well as managing the service operation. Other areas covered are retreading, scrap tire disposal, wheels, and industry events. Request Free!
Read the rest »
Targeting more restoration and remediation contractors than any other publication and bringing the insurance claims and restoration industries together, Restoration & Remediation ’s circulation of 25,000 makes it the most comprehensive and effective platform in the restoration and remediation industry. Restoration & Remediation ’s editorial lineup includes well-known experts like Jim Holland, Cliff Zlotnik, Barb Jackson, David Dybdahl and more addressing contents restoration facilities; themography; proper CPL coverage; litigation concerns; standards and other issues front and center in the industry today. Request Free!
Read the rest »
Diesel & Gas Turbine Worldwide , published ten times a year, is for the high output, custom engineered engine markets around the globe, with emphasis on power generation, marine and oil & gas market sectors. Request Free!
Read the rest »
Recycling Today is published monthly and is edited for the secondary commodity processing/recycling market. News is targeted to dealers, processors, material recovery facilities, and consultants and engineers designing recycling systems, and brokers in addition to scrap generators and consumers. Request Free!
Read the rest »
To help readers make informed decisions, regular expert columnists provide insight on industry segments including manufacturing, training, software, services, distribution, and law. Request Free!
Read the rest »
We cover all aspects of the industry: drywall, lath and plaster, stucco, ceilings and acoustics, exterior insulation finish systems (EIFS), fireproofing, metal framing and architectural decorative ornamentation, insulation, windows/doors, trims/moldings, spray textures and paints. Request Free!
Read the rest »
The Intel® EP80579 Integrated Processor is an Intel architecture based System-on-a-chip (SoC) processor that is specifically designed to meet the challenging requirements of embedded markets.
Read the rest »
Despite the best efforts of security professionals, IT managers are extremely anxious about securing emails and internet downloads, curtailing hacker attempts and managing devices. Providing relief on these issues, equipment manufacturers are developing security routers that consolidate routing and multiple security functions and eliminate the need for several devices. These devices need to be low cost, easy to use and effective against many types of potential security breaches.
Read the rest »
This white paper provides a guideline for building a nettop platform for the worldwide sub-entry market segment using the Intel® Desktop Board D945GCLF with the Intel® Atom™ processor 200 series.
Read the rest »